What to do if something goes wrong during the event
Updated July 23, 2026
The QR code won't scan. Too little light, or the print is too small or too busy. Quick fix: show the 6-character short code large, so guests can type it by hand on the home page.
The network is overloaded. In a packed room, 4G buckles. The page is light, but the selfie still has to upload. Fix: send guests to the venue's wifi, or tell them to try again later from home, since the QR stays valid.
A guest finds no photos. Early in the evening that's usually normal, because the photos aren't up yet. If you have the waitlist option, suggest they join it and try again later.
Tip: put one person on your team in charge of photo questions during the event, armed with these three answers. It keeps the question from reaching you.
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