Read your guests' feedback
Updated July 30, 2026
Your guests can rate the event out of five stars and leave a comment at the end of their journey. You will find the summary on the event page, in the “Participant feedback” card.
- Open the event from Events.
- Scroll down to the “Participant feedback” card.
- Tap “Show the comments” to read them, ten at a time.
- Tap “Export” to download the whole set as a CSV file.
- The average rating out of five, to one decimal place.
- The number of responses received.
- The response rate, measured against guests who searched for their photos.
- The spread of ratings, from five stars down to one.
The card only appears if your plan includes the satisfaction survey. Check the pricing page to see which one covers it.
Why does my response rate never reach 100%?
It compares reviews against the guests who searched for their photos. People coming through the open gallery can answer too, but are not counted in the denominator, which would otherwise make the rate impossible to read.
Can I delete a comment I find offensive?
Report it to support. An abusive comment is hidden, but the rating still counts towards your average: hiding protects you from insults, it does not rewrite your satisfaction score.
Some reviews have no comment.
That is expected: only the rating is asked for, the text is optional. Many guests rate without writing.
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